How to Unlock Your Phone | Q Link Support Center (2024)

To assist you further, we have created a comprehensive guide that outlines the steps for unlocking phones from various providers. Please refer to the list below and find your provider to access the specific instructions for unlocking your phone.

To unlock your phone from your current provider, there are a few requirements you need to meet. Please review the following guidelines:

1. Ensure your phone is fully paid off with your current provider. They will not unlock your phone until all financial obligations, such as a lease or contract payments, have been fulfilled. If you are still making monthly payments, you must contact your provider to settle the outstanding balance.
2. If you acquired your phone from someone else and it has an unpaid balance, you will not be able to pay off the contract yourself. In such cases, it is recommended to reach out to your phone’s provider for further instructions or consider upgrading your phone with Q Link Wireless.
3. It’s important to note that your phone’s provider will not unlock your device if it has been reported as lost, stolen, or involved in any fraudulent activity. In such instances, please consult your provider for further instructions or explore the option of upgrading your phone with Q Link Wireless

Once you have met all the requirements, you can proceed with unlocking your phone by contacting your current provider. Keep in mind that carriers may attempt to persuade you to stay with them and discourage unlocking your phone, as they prefer to retain you as a customer. In such situations, it may be necessary to assert your intentions firmly and reiterate your desire to unlock the phone.

To assist you further, we have created a comprehensive guide that outlines the steps for unlocking phones from various providers. Please refer to the list below and find your provider to access the specific instructions for unlocking your phone.

We hope this guide simplifies the process of unlocking your phone from your current carrier.

How to unlock from Assurance Wireless:

• Contact Assurance Wireless at 1 (888) 321-5880 to receive an unlocking code.
• Make sure you are connected to the T-Mobile or Sprint network or Wi-Fi.
• Choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
• Select Permanent Unlock.
• Wait while the device completes the unlock.
• Restart the device.

Contact Assurance Wireless if:

• You do not see the apps or settings listed for your device, as it may require an unlock code.
• You meet the eligibility requirements but cannot unlock your device.
• You have a device not listed on the Devices page.

Contact information:
1(888) 321-5880

Requirements:
The device was purchased from Assurance Wireless and has been active for a minimum of 12 months of service.

How to unlock from AT&T:

• Go to AT&T and unlock your device page.
• Provide account information.
• Confirm and receive unlock code.

Contact information:

Call 1 (800) 331-0500 or dial 611 from your AT&T device.

Requirements:

Your service must be active for at least 60 days with no past due or unpaid balance.

AT&T PREPAID℠ devices must have at least 6 months of active service.

How to unlock from Metro by T-Mobile:

• Make sure you are connected to the Metro by T-Mobile network or Wi-Fi.
• Swipe up on your Home screen to open the Apps tray and follow the steps below:
• Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock.
• Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow the instructions on-screen. If you do not have this app, your device is unlocked, or it is on a 2019 or newer OS.
• Select Permanent Unlock

If you have an Apple device, once it becomes eligible, Metro by T-Mobile will automatically authorize, and initiate unlock for your device remotely. To complete the unlock on your device, please follow these steps.

• Verify that your device is eligible to be unlocked.
• Make sure your device is on Wi-Fi.
• Insert a non-T-Mobile SIM card into your Apple device and complete the first-time use.

If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.

If you don’t get the setup prompt or if no SIM is available:

• Back up your iPhone.
• After you make a backup, erase your iPhone.
• Restore your iPhone from the backup you just made.

Contact information:
1 (888) 863-8768

Requirements:
The device has been active for a minimum of 180 days of paid service and purchased from Metro by T-Mobile.

How to unlock from T-Mobile:
Make sure you are connected to the T-Mobile network or Wi-Fi. Select your device type below and follow the steps:

Android

Swipe up on your home screen to open your Apps list and follow the steps for your manufacturer:

• Samsung: Settings > Connections > More Connection Settings > Network Unlock.
• OnePlus: Settings > Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock.
• LG: Settings > Network & internet > Mobile networks > Network unlock > Continue.
• T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock.

Older Android or other manufacturers:

• For Android 7 and newer, open the Device Unlock app. If you don’t have this app, your device is either unlocked or uses one of the newer steps above.
• For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
• Select Permanent Unlock and wait while the device completes the unlock.
• Restart the device.

Apple iPhone

• If you have a locked iPhone that’s eligible, contact us so we can submit the unlock.
• If your iPhone is showing unlocked on My T-Mobile, follow these steps to complete the process.

Other devices

• Choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
• If the steps mention an unlock code, Contact T-Mobile so they can provide it.

Contact information:
1 (800) 937-8997 or dial 611 from your T-Mobile Phone

Requirements:
The device must be sold by T-Mobile and at least 365 days must have passed since the device was activated on the T-Mobile network.

Limitations may arise for certain CDMA smartphones due to contractual obligations with previous carriers, preventing them from being transferred to a GSM network.

If you find yourself in this situation, it is probable that acquiring a new smartphone compatible with our upgraded network or utilizing an existing alternate smartphone will be necessary for optimal connectivity.