OAKLEY PROMISE
WE ARE OBSESSED WITH PERFORMANCE.
- THE DETAILS MATTER.
If the unthinkable happens and your purchased item is defective, bring it in to an Oakley Store or get in touch with our Customer Care team. All Oakley products come with a manufacturing warranty. Refer to the full T&Cs below. - WORK HARD. PLAY HARD.
Sign up to our free MVP Loyalty program and if you damage your sunglasses within 1 year you can take the opportunity to Replace Your Sunglasses. Just Return your sunglasses to an Oakley Retail store in the country in which you made your initial purchase with your receipt and get 50% of the price you paid towards an identical pair. Excludes all customised, personalised, engraved and prescription frames. - POLISH.
Bring in your eyewear anytime for a polish – we’ll keep them maintained for optimum performance. - CHANGE OF MIND.
We get it. Just bring your Oakley item to an Oakley Store or get in touch with our Customer Care team within 14 days of delivery for an exchange or refund. Prescription eyewear, customised and engraved product are excluded.
MANUFACTURING WARRANTY POLICY FOR ITEMS PURCHASED IN STORE & ONLINE AT OAKLEY
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
The applicable consumer laws in Australia and New Zealand protect consumers by giving them certain guaranteed rights when they buy goods and services. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Law. You are entitled to a replacement or refund for a major or substantial failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major or substantial failure.
Unfortunately, we don't offer repair services. Customers must present to an Oakley store in the country of purchase to process in-store all returns, exchanges and any warranty claims.
The benefits given to you under our warranties below are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.
Our express warranties are provided by:
Luxottica Retail Australia Pty Limited (ACN 000 025 758) for purchases in Australia and Luxottica Retail New Zealand Limited (CN 636829) for purchases in New Zealand
Level 34-36, 1 Denison Street
North Sydney, NSW 2060
Phone: 1-800-414-011
e-mail: customercare@oakley.com.au
Unless specifically stated below, to make a warranty claim, contact the Authorised Oakley Dealer from which the product was purchased together with your proof of purchase. If your warranty claim is deemed to be valid, we will replace or refund the product.
If the warranty claim is deemed to be invalid, we will contact you to see if you want us to conduct repairs at your cost and, in any event, you will be charged for outbound freight based on Oakley’s standard shipping rates.
*OAKLEY EYEWEAR LIMITED WARRANTY
Oakley eyewear products are warranted for 24 months from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from Oakley or an Authorised Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can be purchased on the Oakley website https://www.oakley.com/en-au/.
PRESCRIPTION EYEWEAR WARRANTY POLICY
All Oakley eyewear carries an express warranty against breakage due to material or workmanship defect for 24 months from the date of purchase with a valid receipt. Oakley’s express warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void this express warranty coverage. For all prescription warranty claims, please contact the Authorised Oakley Dealer from which your purchase was made.
AIRWAVE GOGGLE WARRANTY POLICY
This Oakley Airwave™ Goggle comes with a limited warranty for a period of 24 months from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorised Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.
Airwave support number:
1800-414-011 and quote your Airwave problem
WATCH WARRANTY POLICY
All authentic Oakley timepieces carry a 12-month warranty policy from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorised Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s warranty.
APPAREL AND APPAREL ACCESSORIES WARRANTY POLICY
All Oakley apparel, except Technical Outerwear, is warranted against defects in material or workmanship for 90 days from the date of purchase. All Oakley accessories and gloves, are warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty claims are to be made through the Authorised Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorised Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
OAKLEY WARRANTY: ALL PRODUCTS
Oakley does not recommend purchasing Oakley products from unauthorised dealers (see dealer locater for details). We pride ourselves in the quality of our products, and this helps us to ensure that you receive genuine Oakley product that has passed the rigorous testing standards we have in place. Because of this, but subject always to the Australian Consumer Law and any other applicable law, the following policies are in place for all Oakley products:
- Warranty does not cover any purchases made using online auction sites.
- Warranty does not cover non-genuine Oakley products.
- Warranty does not cover products purchased from a non-authorised Oakley Dealer.
- Proof of purchase is always required.
TECHNICAL OUTERWEAR WARRANTY POLICY
Oakley Technical Outerwear carries an express warranty against defects in material or workmanship for 1 year from the date of purchase. Warranty claims are to be made through the Authorised Oakley dealer where purchased. If the garment was purchased from www.Oakley.com.au, contact Oakley Customer Care for a Return Authorisation. Warranty is only valid with proof of purchase from an Authorised Oakley Dealer. The Oakley express warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colours and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void this express warranty.
OAKLEY BAG WARRANTY POLICY
Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 90 days from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colours and materials. Luggage damage incurred during airline handling is not covered by this warranty and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, US consumers may send their product and a copy of their purchase receipt to Oakley at One Icon, Foothill Ranch, California 92610. Customers outside of the United States may contact their Authorised Oakley Dealer or call their local headquarters Service Centre for assistance. Valid proof of purchase (clearly showing the purchase date and the name of the Authorised Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.
FOOTWEAR WARRANTY POLICY
Oakley provides an express warranty on certain Oakley shoes for a 90 days period from the original date of purchase. The express warranty is valid provided that the shoes have been adequately maintained, and have no: cuts, abrasions, scuffing caused by toe drag, excessive wear or mistreatment, other damage as a result of abuse or neglect. Damaged spike receptacles caused by using non-Oakley replacement spikes will void this express warranty.
90 DAYS LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley provides an express warranty that certain shoes purchased, that are marked as “waterproof”, will be waterproof in normal use for a 90 days period from original date of purchase. The express warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable 90 days limited express warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
OAKLEY FOOTWEAR WARRANTY: WHAT IS NOT COVERED
Even though the applicable express warranty period may not have expired, certain conditions may invalidate Oakley express warranty coverage. By way of example, but not all inclusive, Oakley will not issue replacement product or credit under its express warranty for returned shoes that have experienced:
- Any type of abuse or mistreatments.
- Excessive damage/scuffing to upper caused by toe drag.
- Damage to upper leather caused by lack of proper maintenance.
- Damaged spike receptacles caused by using non-Oakley replacement spikes.
HOW TO MAKE AN OAKLEY WARRANTY CLAIM
For all prescription warranty claims contact the Authorised Oakley Dealer from which your purchase was made.
For Warranty Claim assistance for all Online Purchases made from Oakley.com, please contact the Oakley Customer Care team at 1 800 414 011 with your original order number and photos of the fault. Our team will evaluate your product under the warranty policy. If your warranty claim is deemed to be valid, we will issue a Return Authorisation number and will replace the product.
Warranty Claim assistance is available In-Store for Online Purchases made from Oakley.com within 6 months of purchase, excluding Prescription Eyewear, Customised or Engraved products. Head into an Oakley Store with your product, original order number and our team will evaluate your product under the warranty policy. If your warranty claim is deemed to be valid, we will issue a refund for the product. For Online Purchases made from Oakley.com older than 6 months, please contact the Oakley Customer Care team at 1 800 414 011.
Oakley return to store is not available in the following Oakley stores: Sydney Domestic and South Wharf.
HOW TO RETURN YOUR WARRANTY CLAIM PRODUCT TO OAKLEY VIA MAIL:
- Securely pack your product in a cardboard box and include your name, return address, telephone number, a summary of the issue.
- Write the Return Authorisation number on the outside of the package.
- Print and attach an Australia Post label to the outside of the package.
- Drop the parcel off at Australia Post.
- You should receive a replacement order confirmation email within 10-15 business days after we receive your return.
For our Warranty Policy or general information on your product, please contact Oakley’s Customer Care Team. The representative will assist you in identifying your Oakley product and determine the best course of action for your warranty claim.
Returns Optics
Luxottica Retail Australia Pty Ltd
ACN 000 025 758
Attention: Wholesale Returns
PO BOX 230 Horsley Park NSW 2175
RA#: XXXXXXXX
Average turn around for a warranty claim is 3 - 4 weeks from receiving the item to the Oakley distribution centre.
CAN’T SEND IMAGES?
At a minimum we will require a faxed copy of your receipt, or some other form of proof of purchase to determine if your product is still within our warranty period. Once received, we will contact you again to discuss warranty or other repair or replacement options.
SATISFACTION GUARANTEE
We’ve got you covered. In Australia, if you are not satisfied with your purchase because it is defective please call Customer Care. Prescription eyewear, customised product or product that has been abused may not be returned under any circ*mstances, subject to Oakley's warranty policy. For all other products purchased in Australia through oakley.com.au, if the item is returned within 14 days from delivery, in the original packaging, we will exchange it or provide you a refund based on your original method of payment. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee. Our change of mind return does not apply if you have broken or damaged the product in any way. It cannot be used or combined with any other offer, discount or promotion. Oakley customised, prescription and engraved products are made to the customer’s exact specifications so no refunds or exchanges are available to customers for a change of mind.
